Question 1

How do I open an account?

Accepted Answer

Accounts are opened in person at our office after identity and document verification. There is no public sign-up — this is intentional, so we always know exactly who holds every key.

Question 2

Can I see what's inside my vault without visiting?

Accepted Answer

Yes. Your member portal shows every item currently logged in your vault, its status, and a full history of when items were added, confirmed, or removed.

Question 3

What's the difference between a Vault and a Safe Box?

Accepted Answer

Safe Boxes are compact units for documents, jewelry, and smaller valuables. Vaults are larger-capacity units for bullion, bulk holdings, or collections. See the Pricing page for exact sizes and rates.

Question 4

Is my storage insured?

Accepted Answer

Insurance details for your specific vault are visible in your member portal. Contact staff if you'd like to review or adjust your coverage.

Question 5

How do I schedule vault access?

Accepted Answer

Log in to your member portal and request an appointment under the Appointments section — choose "Vault access" as the type and staff will confirm a time.

Question 6

What if I forget my password?

Accepted Answer

Contact your vault administrator. For security, passwords cannot be reset through a public "forgot password" flow — a staff member will verify your identity and issue a new temporary password.

Common Questions